Posts Tagged ‘peak playbook’

Coach Pete’s Peak Playbook™ Coaching Tip – Trust

In my work coaching CEOs and their leadership teams we almost always get into the issue of trust.

We have several “plays” in our Peak PlaybookTM that help teams practice the key elements of trust.

One of the most essential elements of trust is personal integrity, which is a part of  personal character. My favorite idea about integrity is “doing the right thing when no one is watching.”

As we like to do here at PEAK, let’s review some recent “game film” to learn and improve performance and business results.

Apparently while I was parked last Friday, someone hit my car and left a minor scratch and dent. I discovered it as my wife and I walked into dinner with friends.

I proceeded to moan and complain about the carelessness of the other driver and the $1500 damage they left me with (minor dents are even expensive). I steamed over the whole 2 hour dinner.

Upon our arrival home, still steaming, my wife said, “Hey look there’s a note on your windshield.”

Lo and behold on the note was written, “I think I hit your car. Please call me.”

Integrity in action. Taking personal responsibility. Wow,  how great is that? How rare is that in today’s world?

Why was it that 4 people listened to my complaining and not one of us thought to say, “Maybe they left you a note?”

I’m surprised with myself. I’m generally looking for the best qualities in people. (There’s another blog here for later—my emotions flooded the rational and optimistic parts of my brain).

So if you want to build a business team that produces championship level results, you’ll need to have everyone practicing impeccable personal integrity and character.

It starts with you.

Oh yeah, when I called the gentleman the next morning he said, “I already have the claim opened at State Farm, here is their number.”

That’s old school. Character in action. The cornerstone of greatness.  Let’s all do our best to get back to that!